{"id":2084,"date":"2026-08-23T18:45:54","date_gmt":"2026-08-23T18:45:54","guid":{"rendered":"https:\/\/memocle.fr\/retours-et-remboursements\/"},"modified":"2026-08-25T12:58:32","modified_gmt":"2026-08-25T10:58:32","slug":"retours-et-remboursements","status":"publish","type":"page","link":"https:\/\/memocle.fr\/en\/retours-et-remboursements\/","title":{"rendered":"Retours, \u00e9changes et remboursements"},"content":{"rendered":"<style>.mc-doc h2{margin:26px 0 10px;font-size:20px}.mc-doc h3{margin:20px 0 8px;font-size:16px}.mc-doc p,.mc-doc li{line-height:1.7}.mc-doc__maj{color:#8a7d78;font-size:14px}<\/style>\n<div class=\"mc-doc\">\n<h1>Retours, \u00e9changes et remboursements<\/h1>\n<p class=\"mc-doc__maj\">Derni\u00e8re mise \u00e0 jour : 23 ao\u00fbt 2026<\/p>\n<h2>En r\u00e9sum\u00e9<\/h2>\n<p>Votre M\u00e9moCl\u00e9 est fabriqu\u00e9 sur mesure \u00e0 partir de votre photo et de votre message. \u00c0 ce titre, il n&rsquo;est<br \/>\npas repris pour simple changement d&rsquo;avis. En revanche, <strong>s&rsquo;il arrive ab\u00eem\u00e9, si le QR code ne fonctionne<br \/>\npas, ou s&rsquo;il ne correspond pas \u00e0 ce que vous avez command\u00e9, nous le refaisons ou nous vous remboursons<\/strong>,<br \/>\nsans discussion et \u00e0 nos frais.<\/p>\n<h2>1. Pas de r\u00e9tractation sur un produit personnalis\u00e9<\/h2>\n<p>L&rsquo;article L221-28 3\u00b0 du Code de la consommation exclut du droit de r\u00e9tractation de 14 jours les biens<br \/>\n\u00ab confectionn\u00e9s selon les sp\u00e9cifications du consommateur ou nettement personnalis\u00e9s \u00bb. Chaque M\u00e9moCl\u00e9 porte la photo et le message que vous nous transmettez : il entre donc dans ce cas. Nous pr\u00e9f\u00e9rons vous le dire clairement avant<br \/>\nl&rsquo;achat plut\u00f4t qu&rsquo;apr\u00e8s.<\/p>\n<h2>2. Produit ab\u00eem\u00e9, d\u00e9fectueux ou non conforme<\/h2>\n<p>\u00c9crivez-nous \u00e0 <strong>contact@memocle.fr<\/strong> dans les 14 jours suivant la r\u00e9ception, en joignant :<\/p>\n<ul>\n<li>votre num\u00e9ro de commande ;<\/li>\n<li>une photo du produit re\u00e7u ;<\/li>\n<li>une courte description du probl\u00e8me.<\/li>\n<\/ul>\n<p>Nous r\u00e9pondons sous 48 heures ouvr\u00e9es. Selon votre pr\u00e9f\u00e9rence, nous refabriquons et r\u00e9exp\u00e9dions le produit<br \/>\n\u00e0 nos frais, ou nous vous remboursons int\u00e9gralement, frais de livraison compris. Aucun renvoi ne vous sera<br \/>\ndemand\u00e9 sans que nous ayons pris en charge les frais de retour.<\/p>\n<h2>3. Erreur dans votre commande<\/h2>\n<p>Vous vous \u00eates tromp\u00e9 de photo ou de message ? \u00c9crivez-nous imm\u00e9diatement. Tant que la fabrication n&rsquo;a pas<br \/>\ncommenc\u00e9, nous modifions votre commande gratuitement. Une fois la fabrication lanc\u00e9e, nous ferons notre<br \/>\npossible pour trouver une solution.<\/p>\n<h2>4. Colis non re\u00e7u<\/h2>\n<p>Si votre colis n&rsquo;est pas arriv\u00e9 au terme du d\u00e9lai annonc\u00e9, contactez-nous. Nous ouvrons une enqu\u00eate aupr\u00e8s<br \/>\ndu transporteur ; en l&rsquo;absence de r\u00e9sultat, nous r\u00e9exp\u00e9dions ou remboursons.<\/p>\n<h2>5. D\u00e9lai de remboursement<\/h2>\n<p>Les remboursements sont effectu\u00e9s sur le moyen de paiement d&rsquo;origine, sous 14 jours \u00e0 compter de notre<br \/>\naccord, g\u00e9n\u00e9ralement bien plus vite.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Retours, \u00e9changes et remboursements Derni\u00e8re mise \u00e0 jour : 23 ao\u00fbt 2026 En r\u00e9sum\u00e9 Votre M\u00e9moCl\u00e9 est fabriqu\u00e9 sur mesure \u00e0 partir de votre photo et de votre message. \u00c0 ce titre, il n&rsquo;est pas repris pour simple changement d&rsquo;avis. En revanche, s&rsquo;il arrive ab\u00eem\u00e9, si le QR code ne fonctionne pas, ou s&rsquo;il ne [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2084","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retours, \u00e9changes et remboursements - MemoCl\u00e9<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/memocle.fr\/en\/retours-et-remboursements\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retours, \u00e9changes et remboursements - MemoCl\u00e9\" \/>\n<meta property=\"og:description\" content=\"Retours, \u00e9changes et remboursements Derni\u00e8re mise \u00e0 jour : 23 ao\u00fbt 2026 En r\u00e9sum\u00e9 Votre M\u00e9moCl\u00e9 est fabriqu\u00e9 sur mesure \u00e0 partir de votre photo et de votre message. \u00c0 ce titre, il n&rsquo;est pas repris pour simple changement d&rsquo;avis. 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