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FAQ – MémoClé
How It Works
How does a MémoClé work?
MémoClé is a smart keychain with a QR code or an NFC chip. Simply scan it with a smartphone to listen to a personalized audio message.
Does MémoClé work without an app?
Yes, no download required. A simple smartphone with a camera or NFC is all you need.
Can I change the message after purchase?
Yes, you can change the audio message at any time by contacting us via email.
Personalization
Can I add a photo to the MémoClé?
Yes, the photo is required. If you prefer not to include one, please contact us by email.
What kind of message can I record?
You can record a voice message, a song, or even a sweet word — with no time limit.
Shipping & Orders
What are the delivery times?
On average, delivery takes 2 business days within mainland France.
Can I send a MémoClé directly as a gift?
Oui ! Il suffit de cocher l’option “cadeau” lors de votre commande.
Security & Privacy
Is my message public?
No, only those who own the MémoClé can listen to the message.
Where are the voice messages stored?
On secure servers in France. You remain the owner of your content.
Support & Customer Service
My MémoClé isn't working — what should I do?
Contact our support team via the contact form or email. We will respond within 24 hours.
Can I return my product?
No, because the product has already been personalized.
Got a question or need help?
Quick answers and support via SMS.
Secure Payment
We use the latest technology to ensure secure transactions.
Home Delivery
We offer home delivery on all orders — free from €39.98.
Engraved & Crafted in France
Lovingly made in our French workshop.
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